In his old age, Deming trained many concepts, which he emphasized by key sayings or quotations that he repeated, even though some of the ideas appear to be contradictory to one another. · “There is absolutely no substitute for knowledge.” This declaration emphasizes the necessity to know more, about everything in the system.
Previously, the declaration, “There is absolutely no substitute for hard work” by Thomas Alva Edison (1847-1931) was the byword of the industry. Deming suggested that instead, a small amount of knowledge could save many hours of effort. · “The main things can’t be measured.” The pressing issues that are most significant, long term, can’t be measured in advance.
However, they may be among the factors a firm is measuring, not realized because so many important at that time. · “The most important things are unknown or unknowable.” The factors which have the best impact, long term, can be quite surprising. Analogous for an earthquake that disrupts service, other “earth-shattering” events that most affect an organization will be unknown or unknowable, beforehand. Other examples of important things would be a drastic change in technology, or new investment capital.
What is a system? Something is a network of interdependent components that work together to try to accomplish the aim of the system. A functional system will need to have an aim. Without an aim, there is no system. The aim of the operational system must be clear to everyone in the machine.
The purpose must include programs for …